Frequently Asked Questions

Yes! We deliver to all states across Nigeria. Delivery times may vary depending on your location, but we ensure your spices arrive fresh and in perfect condition.

Delivery typically takes 1-3 business days for Lagos and major cities, and 3-7 business days for other locations. We'll provide you with tracking information once your order ships.

Delivery charges vary based on your location and order size. We offer free delivery for orders above ₦10,000 within Lagos. Contact us for specific delivery rates to your area.

Yes! Once your order is shipped, we'll send you tracking information via WhatsApp so you can monitor your delivery status in real-time.

Absolutely! All our spices are 100% natural with no artificial colors, preservatives, or additives. We source directly from trusted farms and conduct quality tests on every batch.

We maintain strict quality control throughout our supply chain. Our spices are processed using methods that preserve natural oils and aroma, then packaged in airtight containers to lock in freshness. We also practice first-in-first-out inventory management.

When stored properly in a cool, dry place, our spices have a shelf life of 12-24 months. Each package includes a production date and best-before date for your reference.

Yes! Every batch undergoes rigorous quality testing including purity checks, moisture content analysis, and contamination screening. We maintain detailed quality records for traceability.

Our spices come in food-grade, airtight containers that protect against moisture, light, and contamination. Each package is sealed to ensure maximum freshness and includes clear labeling with product information.

Store opened spices in their original containers with lids tightly sealed. Keep them in a cool, dry place away from direct sunlight, heat, and moisture. Avoid storing near the stove or in humid areas.

We're committed to sustainability and use recyclable packaging materials wherever possible. We're continuously working to improve our packaging to be more environmentally friendly.

We accept returns within 7 days of delivery if the product is unopened and in its original packaging. If you receive a damaged or incorrect product, please contact us immediately with photos, and we'll arrange a replacement or refund.

Contact us via WhatsApp with your order details and reason for the refund request. Include photos if the product is damaged. We'll review your request and process approved refunds within 5-7 business days.

We sincerely apologize if this happens! Please contact us immediately via WhatsApp with your order number and a photo of the product received. We'll arrange for the correct product to be sent to you at no additional cost.